Free Shipping For All Orders Of $200

1. Introduction

Welcome to our website, (the “Site”). These Conditions of Use describe the terms that govern your use of our Site. Please read them carefully as they affect your legal rights, responsibilities and obligations.

By accessing and using our Site and services, you agree to comply with and be bound by these Conditions of Use. If you do not agree to any part of these terms, you should not access or use our Site or purchase our products.

If you have any questions about these Conditions of Use, please contact our Customer Service team.

2. About Us

Forever 21 is an American fast fashion retailer headquartered in Los Angeles, California. We specialize in trendy clothing offered at affordable prices. Our goal is to make the latest fashion trends accessible to people across all income levels.

The Site is owned and operated by Forever 21 Retail, Inc. We can be contacted at:


Phone: 1-888-494-3837

Address: 3880 N. Mission Road, Los Angeles, CA 90031

3. Using Our Site

You agree to only use the Site and services for legitimate purposes allowed by us and consistent with applicable laws, regulations and generally accepted online practices. You must not use our Site or services in an unlawful or abusive manner or in a way that interferes with others’ enjoyment of our Site.

To access certain features of our Site and services, you may be required to create an account and provide certain personal information such as your name, email address, postal address and phone number. When creating an account, you agree to provide true, accurate and complete registration information about yourself. You are responsible for keeping your login credentials confidential and secure. You must promptly update any changes to your registration information.

4. Purchasing Products

Our Site allows you to purchase various products such as clothing, accessories, beauty products and more. The following terms apply when ordering or purchasing products through our Site:

Product Availability: We strive to provide up-to-date product availability information on our Site, but please note that displayed inventory may change or sell out without prior notice. We cannot guarantee that any product will be in stock at the time of your order.

Pricing: All prices posted on our Site are subject to change without notice. Price changes will not affect any orders that you have already placed and confirmed. Posted prices do not include applicable sales tax and shipping charges, which are added at checkout.

Order Confirmation: After you finish placing an order, you will receive an email confirming receipt of your order. This email confirmation does not constitute our acceptance of your order. We reserve the right to cancel any orders at any time prior to shipment for reasons such as unavailability of product.

Sales Tax: Applicable sales tax is added to your total at checkout based on your shipping destination and the tax rate in effect at the time of your order. When ordering products for delivery outside of the United States, customs fees and import taxes may also apply depending on the country. You are responsible for paying any such fees.

Shipping and Delivery: We will arrange for shipment of available products to you using the shipping option chosen during checkout. Please refer to our Shipping Policies for more details on available shipping methods and delivery timelines. We are not liable for shipping delays for reasons beyond our control.

Returns and Exchanges: If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of original purchase following the procedures outlined in our Returns and Exchanges Policies. We will gladly help you exchange items or process returns provided you comply with the terms of our return policies.

5. Your Account

If you set up an account on our Site, you are responsible for maintaining the confidentiality of your account password and restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

You should immediately notify us of any unauthorized use of your account or breach of account security by contacting Customer Service. We will not be liable for any loss or damage arising from any unauthorized account use.

At any time and for any reason, we reserve the right to disable or terminate your account if you violate these Conditions of Use or any other policies we have communicated to you. Closing your account does not relieve you of outstanding obligations related to your past activities on our Site such as paying any amounts owed.

6. User Content

Our Site and services may allow you and other users to post, link, store, share and otherwise make publicly available certain content, information and materials, including without limitation photos, videos, profiles, stories or other media (collectively “User Content”).

You retain ownership over any original User Content you share, but by choosing to share such content publicly through our Site and services, you grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, store, display, reproduce, modify, and distribute your User Content on our Site and services. This license terminates once you remove your User Content or close your account unless such content has already been shared with others.

You represent and warrant that either you own all copyrights in any User Content you share publicly or you have valid third party licenses allowing you to share such content publicly. You agree that any User Content that you make publicly available does not violate any copyright, trademark, privacy, publicity or other personal or proprietary rights. You also agree that your User Content is not false, misleading, unlawful, defamatory, obscene or hateful.

We do not endorse or control the User Content posted via our services. We have the right, but not the obligation, to monitor User Content and remove any content that violates these Conditions of Use or is otherwise objectionable. You agree to evaluate and bear the risks associated with using or relying on any User Content available on our Site or services.

7. Intellectual Property

Our Site contains copyrighted material, trademarks and other proprietary information of Forever 21 and our licensors. Except where expressly stated otherwise, you may not copy, download, print, modify, reproduce, publish, license, sell, transfer, publicly display, broadcast or transmit any Site content in any form. Doing so violates our intellectual property rights.

The Forever 21 name and logo and all related domains, logos, product names and trade dress are trademarks or registered trademarks of Forever 21. You may not use our trademarks in any manner that creates confusion among consumers, disparages or discredits us, or otherwise violates trademark laws.


Product Disclaimers: We strive to accurately represent our products, including the fabrics, sizes, colors and other details displayed on our Site. However, the actual color, fabric, sizing or other product details you experience may vary slightly from what was shown on our Site due to screen display variations, photography lighting conditions and other reasonable causes. We do not warrant that any product displays or content on our Site are completely accurate, error-free or reliable.

Damage Disclaimer: We cannot be held liable for any damage or loss related to your purchase or use of any products purchased via our Site and services. Please inspect all product purchases promptly upon delivery for any damage, defects or shortages and contact us within 2 days of delivery to report any issues.

No Warranties: Your use of our Site and services is entirely at your own risk. We provide such content and services on an “as is” basis without warranties of any kind, either expressed or implied. We expressly disclaim all warranties including, but not limited to, implied warranties of merchantability, title, non-infringement and fitness for a particular purpose.

Limitation of Liability: We will not be liable for any direct, indirect, punitive, consequential, special, exemplary or incidental damages, including without limitation lost revenues, lost profits or loss of prospective economic advantage, arising from, related to or occurring in connection with your use of, or inability to use, our Site or services, even if we have been advised of the possibility of such damages.

Certain state laws do not allow limitations on implied warranties or exclusion of consequential damages, so the above disclaimers, exclusions or limitations may not apply to you.

9. Indemnification

At our request, you agree to defend, indemnify and hold harmless Forever 21 Retail, Inc., our parent, subsidiaries, affiliates, vendors, and each of our respective officers, directors, agents, partners and employees (collectively, the “Forever 21 Parties”) from and against any claims, damages, costs, liabilities and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your access to or use of our Site or services; (ii) your User Content; (iii) your violation of any provision of these Conditions of Use; (iv) your violation of any third party rights, including without limitation any copyright, trademark, trade secret or privacy right; or (v) any fraudulent, abusive, unlawful or improper use of our Site or services.

You agree to cooperate fully in the defense of any of the foregoing claims. We reserve the right, at our own expense, to control the defense and settlement for any matter otherwise subject to indemnification by you.

10. General Terms

Changes: We reserve the right to revise these Conditions of Use at any time by updating this document. Changes become effective immediately when posted online, so please check back frequently to stay informed of updates. Your continued use of our Site constitutes acceptance of the updated terms and conditions. If any change is unacceptable to you, you should stop accessing and using our Site.

Applicable Law: These Conditions of Use shall be governed in all respects by the laws of the State of California without giving effect to principles of conflict of laws. You agree to submit to the personal and exclusive jurisdiction of the state courts located in Los Angeles County or the federal district court for the Central District of California for resolution of any dispute, controversy or claim arising out of relating to these Conditions of Use or your use of our Site or services.

No Agency: These Conditions of Use do not create any partnership, joint venture, employment or agency relationship between you and Forever 21. You agree not to represent or attempt to bind us to any obligation.

No Waiver: Any failure by Forever 21 to exercise or enforce rights conferred by these Conditions of Use does not constitute a waiver of such rights or operate to bar the exercise or enforcement thereof at any subsequent time.

Severability: If any provision of these Conditions of Use is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired.

Contact Us: If you have any questions about these Conditions of Use, please contact us through any of the following methods:

Email: Phone: 1-888-494-3837 Address: 3880 N. Mission Road, Los Angeles, CA 90031